Request deletion
You can request deletion in the Seldeo app:
- Open Settings → Account → Delete account.
- Review the confirmation and verify that it is you with your passkey.
- Confirm the request.
Your account is scheduled for deletion 30 days after you make the request. It becomes unavailable to other people while deletion is pending, and you are signed out. The app shows the scheduled date.
When deletion completes, we purge account-owned stored media, including uploaded posts and stories and approved copies used to serve published media. Copies other people saved or shared outside Seldeo cannot be removed by this process.
If you cannot sign in or use the app, email privacy@seldeo.com with the subject Account deletion request. Include the account email address or phone number and username so we can identify the account. We will verify that you control the account before acting; we may ask you to reply from a previously verified contact address or use another reasonable verification step.
Never send a password, passkey, one-time code, or recovery code. We will not ask you to disclose any of them.
Cancel a scheduled deletion
If you change your mind while deletion is still pending, sign in with your passkey and choose Cancel deletion. Your account becomes available again. Once deletion has completed, the account cannot be restored. We remove or de-identify personal information that is no longer needed. Some records may be retained after deletion where reasonably necessary for legal compliance, safety, security, dispute resolution, or enforcement of our agreements; access is restricted and the information is deleted when the retention purpose ends. For questions about a specific retained record, contact privacy@seldeo.com.
Held moderation inputs and quarantined review evidence are not part of the routine account-storage cleanup. Such material may be retained only where a documented lawful safety, legal-preservation, or investigation basis supports it, with access restricted and review/deletion handled under an approved procedure. This is not a promise to retain evidence in every case or for a fixed period. Contact privacy@seldeo.com with questions about a specific retained record.
The app shows the scheduled date. If it has passed and your request still appears pending in the app, you can still try the cancellation option. If you have questions, contact us through the Contact page.
Deleting specific content
You can also delete individual posts and other content from the relevant screen in the app. Removing a post from Seldeo cannot remove copies someone else has saved or shared outside the Service.
Questions
For help, visit the Help Center or contact us.