Recovering a lost account

Start here

Tap Trouble signing in? on the sign-in screen. Seldeo will walk you through the checks below in order.

Option 1: You still have access to your number or email

Send yourself a fresh code and sign in normally. No further action needed.

Option 2: You lost the phone number

If you paired your account with an email address or Apple/Google login, use that instead. On the sign-in screen, tap the "Use a different method" link.

Option 3: You have none of the above

• Tap Trouble signing in? and choose I have none of these.
• We'll ask you three security questions you set when you created the account.
• If you answer correctly, we send a recovery link to a backup contact (a friend you nominated as a recovery contact) if you set one up. See Set up account recovery contacts.
• Recovery takes 24–48 hours because we do a manual review to prevent takeover attempts.

Option 4: The account is memorialised

If a family member's account has been memorialised, only the designated legacy contacts can request changes. See Managing a memorial account.

Prevent this next time

• Add both a phone number and an email address to your account.
• Set three security questions with answers only you know.
• Nominate two recovery contacts.
• Turn on two-factor authentication.